Privacy Policy

ValuClean Carpets ("ValuClean," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website (services.valucleancarpets.com), request an estimate, book a service, or interact with us in any way.

1. Information We Collect

Information You Provide Directly

• Contact details — name, email address, phone number, and service address when you request an estimate, book a service, or contact us.
• Account information — email and password if you create a customer portal account.
• Payment information — processed securely through Stripe; we do not store full card numbers.
• Messages and feedback — chat conversations, survey responses, and review submissions.

Information Collected Automatically

• Usage data — pages visited, time on page, clicks, and referring URLs.
• Device information — browser type, operating system, screen size, and IP address.
• Cookies — small files stored on your device to remember preferences and analyze traffic (see Section 6).

2. How We Use Your Information

We use the information we collect to:

• Schedule and fulfill carpet cleaning, repair, installation, and restoration services.
• Send booking confirmations, service reminders, and follow-up communications.
• Manage your customer portal account and ValuBux loyalty balance.
• Process payments and issue invoices or estimates.
• Request reviews and send referral rewards (with your consent).
• Improve our website, services, and customer experience through analytics.
• Comply with legal obligations and resolve disputes.

We do not sell your personal information to third parties, ever.

3. How We Share Your Information

We may share your information only in these limited circumstances:

• Service providers — vendors who help us operate the business (e.g., Stripe for payments, SendGrid for email, Twilio for SMS, Google Analytics). They are contractually required to protect your data.
• ScaleMait CRM — our field service management platform receives booking and customer contact information to schedule and dispatch technicians.
• Legal requirements — when required by law, court order, or to protect the rights or safety of ValuClean, our employees, or customers.
• Business transfers — in the event of a merger or acquisition, customer data may be transferred as a business asset (you will be notified).

4. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer records are typically retained for 5 years. You may request deletion of your account and associated data at any time (see Section 7).

5. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), hashed passwords, and access controls. No method of transmission over the internet is 100% secure; however, we take reasonable precautions to protect your information and will notify you of any breach as required by applicable law.

6. Cookies

We use cookies and similar tracking technologies to analyze site traffic and remember your preferences. Types of cookies we use:

• Essential cookies — required for the site to function (e.g., session authentication).
• Analytics cookies — Google Analytics to understand how visitors use the site.
• Preference cookies — remember settings like your preferred service type.

You can disable cookies in your browser settings. Note that disabling essential cookies may affect site functionality.

7. Your Rights & Choices

You have the right to:

• Access — request a copy of the personal information we hold about you.
• Correction — update inaccurate or incomplete information.
• Deletion — request deletion of your account and personal data (subject to legal retention requirements).
• Opt-out of marketing — unsubscribe from promotional emails using the link in any email, or reply STOP to any SMS.
• Data portability — receive your data in a portable format upon request.

To exercise any of these rights, email us at hello@valucleancarpets.com or call (678) 681-1811. We will respond within 30 days.

8. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., Google Maps, social media). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. For significant changes, we may notify you by email. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

Questions about this Privacy Policy? We're happy to help.