Terms of Service

Welcome to ValuClean Carpets. By using our website (services.valucleancarpets.com), booking our services, or accessing our customer portal, you agree to these Terms of Service ("Terms"). Please read them carefully. If you do not agree, do not use our services.

1. Services

ValuClean Carpets provides professional carpet cleaning, stretching, repair, installation, upholstery cleaning, and restoration services in the Metro Atlanta area. Service availability is subject to scheduling, geographic coverage, and technician capacity.

We reserve the right to refuse service to anyone for any reason, including but not limited to unsafe working conditions, unreasonable customer behavior, or locations outside our service area.

2. Bookings & Appointments

• Confirmation: Bookings are confirmed via email and/or SMS. Your appointment is not guaranteed until you receive a confirmation.
• Cancellations: We ask for at least 24 hours' notice for cancellations or rescheduling. Late cancellations (less than 24 hours) may incur a $50 fee at our discretion.
• No-shows: If we arrive and cannot access the property, or the appointment is cancelled with less than 2 hours' notice, a $75 trip fee may apply.
• Rescheduling: Subject to availability. We will do our best to accommodate your preferred time.
• Right to reschedule: ValuClean may reschedule appointments due to technician illness, equipment issues, or weather. We will notify you as soon as possible.

3. Pricing & Payment

• Estimates: All pricing provided online or by phone is an estimate. Final pricing is determined on-site after the technician assesses the actual condition and size of the area(s) to be serviced.
• Payment: Payment is due at time of service. We accept major credit/debit cards, cash, and digital payments.
• Deposits: Some services (large installation jobs, emergency restoration) may require a deposit at booking.
• ValuBux: ValuBux loyalty points have no cash value and cannot be transferred, sold, or redeemed for cash. They may be used toward eligible services as described in our ValuBux program terms.

4. Customer Responsibilities

To ensure the best results and a safe working environment, you agree to:

• Provide accurate information about the areas to be serviced, including any known stains, damage, or hazards.
• Remove or secure small items, fragile objects, and valuables from work areas before our technicians arrive.
• Ensure that pets are secured away from work areas during the service.
• Provide access to the property and any areas requiring service at the scheduled time.
• Follow post-service care instructions provided by our technicians (e.g., drying times).

5. Satisfaction Guarantee

We stand behind our work. If you are not satisfied with the results of a service, please notify us within 48 hours of service completion. We will return to re-clean or address the issue at no additional charge, subject to these conditions:

• Certain stains (e.g., bleach damage, permanent dye stains, pet urine that has set for extended periods) may not be fully removable. This is disclosed before service begins.
• Damage pre-existing before service is not covered by our guarantee.
• The guarantee applies to the original service area only.

6. Limitation of Liability

ValuClean Carpets will exercise reasonable care in performing all services. However, our liability is limited as follows:

• We are not liable for damage to items you have not disclosed or secured prior to service.
• Our maximum liability for any claim is limited to the amount paid for the specific service that caused the claim.
• We are not liable for indirect, consequential, or punitive damages.
• Pre-existing damage (wear, prior stains, manufacturer defects) is not our responsibility.
• ValuClean carries general liability insurance. Claims for property damage must be reported within 48 hours of service.

7. Website & Customer Portal

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree not to use the website for any unlawful purpose or in any way that could harm ValuClean, its employees, or other customers.
• We reserve the right to suspend or terminate accounts that violate these Terms.
• The website is provided "as is." We do not guarantee uninterrupted or error-free access.

8. Intellectual Property

All content on this website — including text, images, logos, service names (SupremeClean, duraFit, Cosmetix, fabFloorz, FabriCare, Emurj), and the ValuBux program — is the property of ValuClean Carpets and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

9. Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Gwinnett County, Georgia. You agree to submit to the personal jurisdiction of such courts.

10. Changes to These Terms

We may update these Terms at any time. The updated Terms will be posted on this page with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

11. Text messaging (SMS) program

Program name: ValuClean Carpets customer SMS notifications

Description: When you opt in on our website booking flows, we may send SMS messages about your appointments, estimates, deposits, payments, ValuBux rewards, service reminders, and — only if you separately opt in — occasional promotional offers. Message frequency varies based on your activity with us. Message and data rates may apply.

• Opt-out: Reply STOP to any message to cancel. You will receive a confirmation text. After that, you will not receive further SMS from this program unless you opt in again.
• Help: Reply HELP for information, or call (678) 681-1811 or email hello@valucleancarpets.com.
• Consent: We collect SMS consent only through the checkboxes on our online booking forms and our website chat booking flow, as described in our Privacy Policy. We do not sell or share mobile numbers for unrelated third parties' marketing.

12. Contact

Questions about these Terms? Contact us: